Covid 19 Updates
We remain committed to delivering high quality medicine and client service in a Fear Free environment. We have made significant changes to how we operate to protect our team and our clients from the risk of exposure and transmission of Covid 19. Please book your appointment as normal and we will confirm the date and time with you.
Preparing For Your Visit
Please take a moment to review your inventory of food, medications, nutraceuticals, and treats. We will help you shop for these by filling your requests from our stock or arranging Home Delivery from our online pharmacy. You may also call our Pharmacy Refill line at each clinic and pick-up those medications 24 hours after the request. We recommend ordering earlier and in larger amounts due to delays with shipping carriers and backordered products. Please contact our Client Concierge by phone if you need help with any of your care needs.
Thank you for your patience, cooperation and understanding during this challenging time. Appointments may take longer & it may be more difficult to reach us by phone.
To continue to safely provide our care services, only Patients will be allowed into our clinics. Clients are asked to use our parking lots as our new waiting rooms. Contact our clinic prior to or upon arrival to begin your consultation at 857.362.8672, Option 1 for South End/Bay Village or Option 2 for Brookline. Our Veterinary Technicians will come to you and escort your pet into the clinic.
Remove any leashes or harnesses. We will bring our own single-used leashes that are disinfected daily. Cats must be transported to the clinic in a carrier.
Our Care Team will contact you during the exam to review their recommendations and for you to address any questions or concerns. At the conclusion of the consultation a Client Concierge will contact you or review the invoice and collect payment. A Veterinary Technician will then bring your companion, your medications and purchases out to you.
Using Our Resources
Sick and emergency health issues along with puppy and kitten visits, chronic medical conditions, rabies, distemper and bordatella vaccines will be prioritized.
Behavior Appointments can be made using our telemedicine appointments.
We will ask that annual wellness and less emergent surgeries be forward booked 2-3 weeks, case dependent. Our Care Team will speak to you about any forward booking before changing or making any appointments.
Personal protective equipment (masks and gloves) have been provided for all our care providers.
A hospital-grade disinfectant is used to clean each clinic and all internal surfaces on a daily schedule. A full hospital disinfectant protocol is performed once a week.
Body temperatures for all team members are taken at the beginning of the day. Hands must be washed upon entry to the clinic and frequently during the day.
Along with a standard appointment, we are also offering telemedicine appointments for existing clients. These appointments are 30 minutes in duration, cost $80 and can be booked through the website. Should the veterinarian recommend a scheduled consultation, this fee will be applied against the exam fee.
Use the Online Pharmacy for home delivery of food and medications.
Free 24/7 phone consultation service is available for after-hour emergencies and concerns. Dial our main line 857.362.8672, Option 1.
SARS-CoV-2 in pets
Until more is known about this virus, if you are ill with COVID-19 you should restrict contact with pets and other animals, just as you would restrict your contact with other people. When possible, have another member of your household or business care for any animals while you are sick. If you have a service animal or you must care for your animals, wear a cloth face covering; don’t pet, share food, kiss, or hug them. Wash your hands before and after any contact with your pet, service animal, or other animals. You should not share dishes, drinking glasses, cups, eating utensils, towels, or bedding with other people or pets in your home.
Veterinary experts do not recommend testing of dogs and cats for SARS-CoV-2 at this time. Routine testing of animals for COVID-19 is not recommended by the AVMA, CDC, USDA, American Association of Veterinary Laboratory Diagnosticians (AAVLD), National Association of State Public Health Veterinarians (NASPHV), or the National Assembly of State Animal Health Officials.