Staying SafeKeeping You and Your Pets Healthy During Coronavirus
We remain committed to delivering high quality medicine, service in a Fear Free environment. We have made significant changes to how we operate to protect our team and our clients from the risk of exposure and transmission.
Our Bay Village and Brookline locations are OPEN.
Please book your appointment as normal and we will confirm the date and time with you. Click here or use the Book an Appointment Button or call us at (857) 362-8672 and choose the either the Bay Village (option 1) or Brookline (option 2).
Preparing For Your Visit
Patient First is one of our core values. To continue to provide our care services, only Patients will be allowed into our clinics. Clients are asked to use our parking lots as our new waiting rooms. The only exception will be for family members and a pet euthanasia.
A BVC Patient History interactive form will be texted to your cell phone to fill out prior to your visit.
Please take a moment to review your inventory of food, medications, nutraceuticals, and treats. We will help you shop for these by filling your requests from our stock or arranging Home Delivery from our online pharmacy. You may also call our Pharmacy Refill line at each clinic and pick-up those medications 24 hours after the request.
Arriving at Your Appointment
Contact our clinic prior to or upon arrival to begin your consultation at 857.362.8672. You will speak to our Veterinary Technicians who will come to you and escort your pet into the clinic and straight to an exam room.
- Please remove any leashes or harnesses. We will bring our own single-used leashes that are disinfected daily.
- Cats must be transported to the clinic in a carrier.
- Our Care Team will contact you during the exam to review their recommendations. As always, please feel free to address any questions or concerns with your veterinarian.
- A Client Concierge will contact you at the conclusion of the consultation to review the invoice. and collect a credit or debit card for payment. Gloved team members will also accept cash and checks.
- A Veterinary Technician will bring your companion, your medications and purchases to you at the conclusion of your visit.
We are using our resources, from human to material, to maximize the delivery of veterinary medicine to sick and emergent cases, while also recognizing that the health of our new puppies, kittens, and senior pets are also important.
- Sick and emergent health issues will be prioritized in our daily schedule.
- Puppy & Kitten visits, chronic medical conditions, rabies, distemper and bordatella vaccinations will also be prioritized.
- Behavior Appointments can be made using our telemedicine appointments.
- We will ask that annual wellness and less emergent surgeries be forward booked 2-3 weeks, case dependent. Our Care Team will speak to you about any forward booking before changing or making any appointments.
We have adopted the best practices from the CDC for cleaning & disinfecting our work environment.
- Personal protective equipment (masks and gloves) have been provided for all our care providers. We reuse masks and store them daily according to CDC recommendations.
- A hospital-grade disinfectant is used to clean all internal surfaces on a daily schedule.
- Body temperatures for all team members are taken at the beginning of the day. Hands must be washed upon entry to the clinic and frequently during the day.
- Each clinic is cleaned at the end of each day using a hospital-grade disinfectant.
We’re using technology to help address the needs of your pets during this time with COVID-19.
- Appointments can be made through our website
- We offer BVC-911, telemedicine appointments for existing clients. These appointments can be booked through our website. Telemedicine Appointments are 15 minutes in duration and cost $50. Should the veterinarian recommend a scheduled consultation, this fee will be applied against the exam fee.
- Home Delivery of food and medications can be arranged through our Online Pharmacy.
- We continue to offer our free 24/7 phone consultation service for all our clients, and non-clients, should an emergency or concern arise with your dog or cat after our business hours. You may access this service
SARS-CoV-2 in pets
Until more is known about this virus, if you are ill with COVID-19 you should restrict contact with pets and other animals, just as you would restrict your contact with other people. When possible, have another member of your household or business care for any animals, including pets while you are sick. If you have a service animal or you must care for your animals, including pets, wear a cloth face covering; don’t pet, share food, kiss, or hug them; and wash your hands before and after any contact with your pet, service animal, or other animals. You should not share dishes, drinking glasses, cups, eating utensils, towels, or bedding with other people or pets in your home.
Veterinary experts do not recommend testing of dogs and cats for SARS-CoV-2 at this time. Routine testing of animals for COVID-19 is not recommended by the AVMA, CDC, USDA, American Association of Veterinary Laboratory Diagnosticians (AAVLD), National Association of State Public Health Veterinarians (NASPHV), or the National Assembly of State Animal Health Officials.
what we know about the known cases in pets
On April 22, the CDC announced the first National Veterinary Services Laboratories (NVSL)-confirmed cases of SARS-CoV-2 infection in two pet cats in New York State. These are the first pets in the United States to test positive for SARS-CoV-2. Currently we have no information that suggests that pets might be a source of infection for people with the coronavirus that causes COVID-19.
To date, globally, the only pets incidentally exposed to COVID-19 that have tested positive, with confirmation, for SARS-CoV-2 are two pet dogs and a pet cat in Hong Kong, and two pet cats in the United States.
The two pet cats in the United States both had signs of mild respiratory illness and are expected to make a full recovery. The pet cat in Hong Kong did not exhibit clinical signs of disease. Another pet cat in Belgium tested positive, but details around that case are less clear. The dogs and cats in Hong Kong were each in the care of and had close contact with a person who had been confirmed to have COVID-19.
Pet Medicine, Prescription Diets and Products
Due to increased volume and delays with shipping carriers, we are anticipating longer than normal fulfillment and shipping times from our Home Delivery Service as well as at the clinics for certain prescription medications and diets.
Some items are on backorder from the pharmaceutical company or distribution centers. Please reach out to the clinic directly to see if the item is available at one of our clinics and we will do our best to help you.
We currently recommend ordering earlier than usual and in larger amounts from our Home Delivery Service to prevent any lapse in treatment.